Shipping policy
Shipping Policy
Order Processing
We strive to process all orders within 1-3 business days. However, processing times may be affected by factors such as incomplete payment, inaccurate shipping details, or high demand during peak seasons. In such cases, we will contact customers via email to resolve any issues before proceeding with the order to ensure successful delivery.
Shipping Time
Estimated shipping times are as follows:
- United States: 7-10 business days
- International: 10-14 business days
Please note that shipping times are estimates and may be affected by circumstances beyond our control, including but not limited to:
- Adverse weather conditions
- Holiday-related delays
- Carrier disruptions or errors
While we make every effort to provide accurate tracking updates, Graison York is not responsible for delays caused by shipping carriers or other external factors.
Taxes and Duties
Orders placed with Graison York do not include any applicable customs duties, taxes, or import fees imposed by the destination country. Customers are responsible for any additional charges assessed by their local customs office. We recommend contacting your country's customs authority for more information on potential fees before placing an order.
Important: Graison York is not liable for any delays resulting from customs clearance procedures. The release of shipments is at the sole discretion of the customs authorities in the destination country.
Order Cancellation
If you need to cancel an order after payment, please contact us immediately. We will make every effort to accommodate your request; however, due to our expedited processing system, we cannot guarantee cancellation. If your order has already been processed or shipped, it will not be eligible for cancellation, and you may need to follow our return process upon receipt of the item.